1. Easy Returns
- We offer a 7-day return policy from the date of delivery.
- Items must be unused, unwashed, and in original condition with tags intact.
2. Exchange Policy
- Exchanges are available for size issues or product defects.
- You can request an exchange within 7 days of delivery.
- Exchange is subject to product availability.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted products
- Customized or made-to-order items
- Innerwear & accessories (for hygiene reasons)
4. Return Process
- To initiate a return, contact us via email or WhatsApp with:
- Order ID
- Reason for return
- Product images (if damaged/defective)
- Our team will arrange a pickup or guide you for self-shipping.
5. Refund Policy
- Once we receive and inspect the product, your refund will be processed within 5–7 business days.
- Refund will be credited to the original payment method.
- For Cash on Delivery (COD), refund will be processed via bank transfer or wallet.
6. Exchange Process
- After the returned item is received and approved, the replacement product will be shipped within 3–5 business days.
7. Damaged or Incorrect Product
- If you receive a damaged or wrong item, please inform us within 48 hours of delivery.
- Share clear photos for faster resolution.
- We will provide a free replacement or full refund.
8. Reverse Pickup Availability
- Reverse pickup is available for selected locations.
- In case pickup is not available, customers may need to self-ship the product.
9. Shipping Charges
- Free returns/exchanges for defective or incorrect items.
- For other returns, a small shipping fee may apply.
10. Contact Us
For any return or exchaFor questions or issues, contact us Monday to Saturday, 10:00AM to 11:00 PM:
Customer Care No: +919873896392
WhatsApp: +91-9667068823
Email: nitishasoni43@nitishasoni43gmail-com